30+ Chatbot Use Cases in Business

chatbot use cases

Chatbots are important because they streamline the interactions between the customer and the company. Likewise, they also enhance customer engagement and reduce the operational costs of a customer service center. Moreover, with an approach of Human + Bot, a chatbot essentially automates conversations with timely human intervention. That being said, let us see the applications of a chatbot in different domains.

chatbot use cases

Conversational AI projects are no longer limited to just customer service and businesses are deploying them for numerous other tasks. In this article, we’ll take a look at some of the most popular conversational AI use cases in the eCommerce industry. Healthcare organizations are using chatbots to help patients schedule appointments, find the nearest healthcare provider, and offer quick answers to common healthcare-related queries.

Advantages of Healthcare Chatbots

Agents can now spend more of their time responding to sensitive and complex queries, as well as completing other tasks. With chatbots, you can use fun content like emojis, images, GIFs, and memes. They can quickly adapt to the conversation depending on the answers of your customers. Customers can get confused by the range of available options when they go to the pricing page of a particular business.

  • Implementing a chatbot for appointment scheduling removes the monotony of filling out dozens of forms and eases the entire process of bookings.
  • The benefits of chatbots go beyond increasing efficiency and cutting costs—those are table stakes.
  • But most importantly, what every business strives for is to get more leads.
  • They make sense when you want to limit the user’s responses to a few limited options.
  • So far, we’ve understood that chatbot usage is varied across different industries.
  • You can also scale from 0 to 10, and you need both quantitative and qualitative data to make the right decisions.

After knowing these amazing WhatsApp Chatbot use cases, you must be wondering how to create a WhatsApp Chatbot for your Business. Send messages with Quick Reply buttons to reduce the user’s effort. You can only use WhatsApp Chatbot by integrating it with a WhatsApp Business API platform like AiSensy.

Gathers & Qualifies Leads

It qualifies the leads by asking relevant questions so that you can nurture them further and sell your products/services. Getting a timely response to all questions plays an important role in the purchase decision of the customer. Click To TweetIf you clear all of their doubts right away, they would feel empowered to buy the tickets. By the time you map them to an executive, they might already lose interest in the event or get distracted due to something else. Likewise, chatbots can be immensely helpful in customer service across all industries.


You can provide an early bird discount for them that is personalized and conveyed through an SMS. If interested, the customer can respond so that you reserve a slot for them. And just like that within a few minutes, the customers can make the most of their shopping experience without any pushy advertisements or campaigns. While considering a course/degree, students have a lot of questions which they would like to get an answer to. Reaching out to the college staff is not always feasible and the timings can also be a major factor. A great way to solve this problem is to answer the commonly asked questions via a chatbot.

For more on chatbots

The main interactions are done through a chatbot with a conversational AI. When implemented as a part of customer support, bots can automate the whole process of serving customers, when the support reps are busy or unavailable. The 24×7 availability increases the resolution rate that reduces customer churn rate. Artificial intelligence (AI) has dramatically changed the landscape of business communication with customers. If you are interested in knowing how chatbots work, read our articles on What are Chatbot, How to make chatbot and natural language processing. Since chatbots are programs, they can be accessible to patients around the clock.

Is Alexa a chatbot?

Alexa Virtual Assistant – Definition & use cases

Alexa is a virtual assistant technology that employs A.I. and NLP to parse user queries and respond. It is developed by Amazon and is mostly used in Echo speakers and smartphones.

This functionality also helps agents to learn more about the customers before they start the conversation. Your chatbots can help your customers submit the return request and create a ticket that gives regular updates on the return process. This not only saves your agents some time but also allows them to focus on other pressing issues. One of the first chatbot use cases that need your attention is their capability of answering common questions. We know they are quick to respond, but if you’ve designed an intelligent conversational flow with your scripted chatbots, then you’ll answer common questions faster as well. Chatbots can provide real-time, ongoing support to clients any day at any time, giving companies the chance to automate most operational aspects of their workloads.

7 support

As was mentioned before, the main advantage of such technology is to answer common questions. Thanks to their synthetic nature, chatbots can easily reply to repetitive questions. Chatbots are one of the efficient tools to automate customer support interactions today. According to Business Insider, 48% of users are interested in interacting with a chatbot that solves their problems. But, despite the many benefits of chatbots in healthcare, several organizations are still hesitant to incorporate bots. This situation arises because chatbots are prone to errors and can sometimes be difficult to implement.

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Usually, real estate agents need to answer those questions and lead the client throughout the whole journey. Chatbot for real estate can answer potential clients’ questions, provide the necessary information, send additional engaging materials like “Buying a house checklist,” etc. Using a chatbot lets your real estate agents focus on the essential and more complex tasks and spend less time answering simple questions. If you have users worldwide, for a better customer experience, you need to provide multilingual support. With chatbots, you don’t need to look for human agents that speak many languages or hire different agents for every language you support.

ways eCommerce chatbots can boost sales & lead generation!

Users can place orders for food and beverages right from the chatbot itself. For any issues that the user may encounter, Sherabot lets them contact the HelpDesk for further assistance. Chatbots can be instrumental in boosting the PPC campaigns for various industries. Businesses work hard to create Pay-per-click (PPC) campaigns that drive traffic to their landing pages. While the campaigns can be challenging to curate, it is also tough to engage customers once they are on the landing page. Chatbot use cases are incredibly helpful in interacting with the customers that land your page and convert them.

chatbot use cases

Insurance chatbots, rule-based or AI-powered, let you offer 24/7 customer support. No more wait time or missed conversations — customers will be happy to know they can reach out to you anytime and get an immediate response. On the other hand, warm leads are the people who have some interest or awareness about your business. These are the people who visit your website actively or spend time on your product’s page. These prospects are more likely to engage with you and hence are more approachable. A chatbot can be instrumental in getting in touch with visitors and answering any questions that they may have.

Tasks for chatbots in E-commerce

If all their general questions are asked via chatbot then the need to see a doctor would be reduced to half. Hospitality is also one of the popular chatbot use cases that have been dominant. The best ai chatbot acts as a personal travel assistant and a travel concierge that helps people in building exciting itineraries. Chatbots provide round the clock assistance for building customer satisfaction and loyalty. It caters to the evolving needs of customers and the dynamic nature of customer behavior.

  • Moreover, when patients receive professional medical help right from the comfort of their home, it creates a compelling impression.
  • Because the last time you had the flu and searched your symptoms on Google, it made you paranoid.
  • The issue is that if you just sit back and wait for them to come to you, they may very well go to another vendor.
  • Freshchat helps Casey Cardinia Library in Melbourne by offering Information-as-a-Service on live chat.
  • Use this vital information to improve the service and optimize the flow even more.
  • A chatbot that helps customers in getting the product or service they want can increase sales significantly.

The chatbot also simplifies the tutor-finding experience, ensuring that students receive personalised support to excel in their studies. Leveraging chatbot use cases like this enhances the learning experience and fosters a strong tutor-student connection. The chatbot can be programmed to ask thought-provoking questions related to the module. Students reflect on their knowledge and provide answers, gaining insights into their progress and identifying areas where they may need additional assistance or further exploration.

Easy claims processing and settlement

Another reason why companies adopt chatbot solutions is their capability to answer repetitive questions. If a bot could handle a part of your support team’s tasks, they would be able to focus on more important queries and optimize their time. Chatbots aren’t limited to your website; they can be used to interact with your customers on social media. You can provide prompt and personalized responses by monitoring social media messaging platforms for customer questions and comments. Here are seven of the best chatbot use cases for improving sales and customer service techniques and outcomes.

chatbot use cases

The HR chatbot Mya, for instance, chats with applicants across different channels-Facebook, SMS, Skype, email-and aggregates all the data to select suitable applicants for subsequent rounds. HealthTap has built a chatbot on Facebook Messenger that allows users to find out what they may be suffering from and how to treat it. Users can also access responses to questions that are similar to their own. The bot allows users to submit questions and lets them access the company’s repository of knowledge.

  • You can use WhatsApp Automation to remind your users about their delivery, bills and tickets.
  • They slashed the prices of over 200 activities from its holiday packages to just 1 $ – the price of a chocolate bar.
  • Let’s say that a company is organising an event which they are promoting through their marketing endeavors.
  • The main interactions are done through a chatbot with a conversational AI.
  • Conversational AI projects are no longer limited to just customer service and businesses are deploying them for numerous other tasks.
  • A chatbot in retail industry websites and mobile apps will let your service team be available 24/7 without having to hire additional staff.

When used correctly, chatbots can help you save time and money by handling simple support requests automatically. They can also improve the customer experience by providing faster resolution times, multilingual support, and 24/7 availability. Chatbots can ease the pressure on today’s customer service teams as first-line support by handling most simple requests. Chatbots can verify order details, answer WISMO requests, offer quick solutions, and even collect customer feedback which helps to improve overall customer satisfaction. One of the use cases of chatbots for customer service is offering self-service and answering frequently asked questions. This can save you customer support costs and improve the speed of response to boost user experience.

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For example, you can explain to your students where they need to go if they want to join a football team or become a part of a reading club. Chatbots can help students find rooms where their lectures or exams are taking place, etc. The third Monday of January is considered the most depressing day of the year.

chatbot use cases

Because of the AI technology, it was also able to deploy the bot in 19 different languages to reach the maximum demographics. With just a fraction of the chatbot pricing, bots fill in the roles of healthcare professionals when need be so that they can focus on complex cases that require immediate attention. metadialog.com To learn more about other types of travel and hospitality chatbots, take a look at our article on Airline chatbots. A well-built hotel chatbot can take requests like a seasoned guest services manager. They can be integrated with internal systems to automate room service requests, wake up calls, and more.

What is the use of chatbot in daily life?

  • Make captions for social media posts.
  • Check your homework.
  • Make long articles easier to read.
  • Think of business ideas.
  • Write a great CV or resume.
  • Ask ChatGPT to read a contract and detect areas of concern.
  • Chat with ChatGPT.
  • Find love with ChatGPT.

Where are chatbots mostly used?

Today, chatbots are used most commonly in the customer service space, assuming roles traditionally performed by living, breathing human beings such as Tier-1 support operatives and customer satisfaction reps.